Why Ooma is not working?
Verify that your Internet connection is functioning properly. Try rebooting your modem, router and/or Ooma Telo Base Station or Phone Genie to see if the network connection recovers.
How do I reset my Ooma router?
Log into the Ooma page and go to internet settings. Assign an available static IP address, mask, and router(gateway) settings on the Ooma. The Ooma must be able to talk to the router to properly reset. Once you receive a “green” message that settings have been saved, goto the tools sections and reboot the Ooma.
Why is my Ooma flashing purple?
Blinking Purple System Status Indicates your Ooma Telo is downloading a software upgrade. All services are unavailable. Do not unplug your Ooma Telo when it is in this state.
How do I connect Ooma to router?
Use the Ethernet cable included in the box to connect the TO INTERNET port on your Base Station to an open Ethernet port on your router.
- Then, use your phone cord to plug your analog phone or cordless base unit into the PHONE port on the Base Station.
- Finally, use the included AC adapter to plug in the POWER port.
How do I connect my Ooma to a new router?
WHAT IS button on back of Ooma Telo?
Voicemail control buttons ( ) The buttons on the bottom row of your Ooma Telo Base Station or Phone Genie (Delete, Rewind, Fast forward, Play) serve as controls for your Ooma Voicemail. Your Ooma Telo Base Station or Phone Genie is designed to play your voicemail out loud at the touch of the button.
How can I check if my Ooma internet connection is working?
You should check whether your Internet connection is working by connecting your home computer to the &&HOME NETWORK** port of your Ooma Telo Base Station or Phone Genie and verifying that you can use your web browser to connect to http://www.ooma.com and https://my.ooma.com.
How do I connect my Ooma base station to my computer?
Connect Ooma Telo Base Station or Phone Genie to your computer: Unplug the Ethernet cable from your modem and plug it into the HOME NETWORK port. The other end of this cable should be connected to the ethernet port on your computer.
What does it mean when your Ooma service is not working?
If you don’t hear a dialtone when you pick up the phone, the color of your Ooma logo. If it is flashing red, that means your Ooma is not working yet. Please continue reading below for additional troubleshooting information. If your Ooma logo is a solid blue color, your Ooma service is up, but you may have hooked up your telephone incorrectly.
Why is my Ooma Telo base station not connecting?
If the Ooma Telo Base Station is connected to a power strip, verify that the power strip is turned on. If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base Station system is not able to connect to the Ooma Network.